AURA

Sign-in, sign-up and password recovery

Personal projects and generations require an account. Signing up takes a minute: a name, an email and a password. After signing up, confirm your email with the link in the message. Invitations are tied to a specific email address.

Learn more: Help · Features.

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How to use it

  1. Open the sign-in page, enter your email and password, and click «Sign in». The «Show» button in the password field shows what you typed. If you have no account, click «Sign up» under the heading.
  2. To sign up, fill in «Name», «Email» and «Password» (at least 8 characters, with a letter and a digit; the letters can be any, Russian ones too), tick the boxes of consent to the terms and data processing, and click «Create an account». The account is ready at once.
  3. After you sign up by email or by phone, you will receive an email with a link. Open it within 48 hours to confirm your email. The account works before that too.
  4. After signing in or signing up without a link that carries an address, you land on the home page of your workspace: «Home» in Design, «Orders» in Production, the Floristry home page. A rental company lands in its own dashboard. If you came by a link, for example an invitation, that page opens.
  5. If you forgot your password, click «Forgot your password?» next to the password field, enter your account email and click «Send link». The link in the email works once and is valid for 30 minutes: open it, enter the new password twice and click «Save new password». Your other sessions end at that point.
  6. If SMS sign-in is on for the site, there is a «Sign in with phone number» link under the sign-in fields, above the «Sign in» button. It switches the page to the code from an SMS, and «Sign in with email» switches back.
  7. To accept an invitation, sign in with exactly the email it was created for, then open the invitation link.
  8. If you cannot see the email, check the address and your spam folder. If the problem persists, contact support.

What to keep in mind

  • Letter case in an email address does not matter: Ivan@Mail.ru and ivan@mail.ru count as one account for sign-in, sign-up and password recovery.
  • Do not send your password or a recovery link to the assistant chat.
  • If there is no «Sign in with phone number» link, SMS sign-in is not available now: sign in with your email and password.
  • A message saying the recovery request was accepted does not confirm that the email reached your mailbox.
  • If the sign-in page says «You signed in on another device», the account was opened on one more device beyond the limit and this session ended. Sign in again; see the article about devices and sessions for details.
  • The «Sign in» button is always active. If a field is empty, the page highlights it and puts the cursor there. If the email or password did not fit, «Could not sign in. Check your email and password» appears above the fields, and after many attempts in a row «Too many attempts. Wait a minute and try again». When signing up, «This email is already registered. Sign in or reset your password» means an account with this email already exists: click «Sign in» or «Forgot your password?».
  • On sign-in the make-up of the password is not checked: an old or short password works if it is correct. When signing up, the password must be at least 8 characters with a letter and a digit; the letters can be any, Russian ones too. A password cannot be longer than 72 bytes: that is about 36 Russian or 72 Latin letters.
  • The sign-in, sign-up and password reset pages have no site menu: at the top there are the AURA logo, the language choice and the «?» circle, at the bottom the links «Terms of service» and «Data protection policy».

Confirming your email

Until your email is confirmed, a «Confirm your e-mail» reminder with a «Send again» button appears at the top of the pages. You can hide it for a day; it comes back if an action requires confirmation.

  • Without confirmation you cannot top up the balance or pay for a pack: receipts are sent to your email. You also cannot invite people to a project, a task list or a document.
  • The link is valid for 48 hours and can be opened on any device, even without signing in. The email can be sent again no more than once a minute and no more than 5 times a day.
  • No email: check the address in your «Profile» and the «Spam» folder, then click «Send again». If the link has expired, send a new one.
  • Accounts created before confirmation was introduced already count as confirmed. Administrators do not need to confirm.

How to change your email

  1. Open «Profile» and, in the «Security and documents» block, click «Change e-mail».
  2. Enter the new address and click «Send link».
  3. Open the email at the new address and follow the link. The new address replaces the old one, and a notice about the change is sent to the old one.
  • Until the link is opened, sign-in, emails and receipts go to the old address. You can cancel the change with «Cancel the e-mail change».
  • You cannot enter an address already used by another account.
  • Invitations to projects and to closed beta features are tied to an address. You cannot accept an invitation sent to the old address with the new one: ask for a new invitation.

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